How to raise a complaint about KyvraPay, what happens next and how long each step takes.
How to complain
Email complaints@kyvrapay.com or write to Kyvra Ltd, 128 City Road, London, EC1V 2NX. Include your merchant reference and what you would like us to do.
Acknowledgement
Within two working days, naming the person handling your complaint.
Investigation and response
A final response within 15 working days. If more time is needed we will explain why and give a new date, no later than 35 working days.
If you are not satisfied
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Records
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Questions about this document: legal@kyvrapay.com